We are committed to the protection of your privacy. Our aim is to provide an online environment which will ensure the information you provide to us will be handled in a secure, efficient and confidential manner. By accessing our site you accept the terms and conditions of its use, including consent to the collection and use of your personal information and our right to make amendments to this statement from time to time. We encourage you to regularly review this statement to inform yourself of any amendments.
What information do we collect and store?
As a visitor to our site you may be asked to submit personal details about yourself by email or online form. The information you submit or send electronically is received by our network and stored in our database. In sending us the email or completing an online form, you accept that you have granted us consent to use any personal information within our organisation for the purposes we prescribe including responding to your queries, re-publishing information on our site, and compiling our databases and research for marketing purposes.
How do we use the information we collect from you?
The information we collect is used to provide our services to you. We may pass on your depersonalised information in statistical or demographic form to third parties and government departments. We do not submit personal information to third parties however if we do we will seek your consent prior to submitting personal information where practicable, unless required by law.
Our site uses information tracking software such as Cookies to secure sessions during your visit. However, we do not monitor your activity on our site.
We may use the information you provide to send you newsletters outlining services or events. Our newsletters include instructions on how to delete your name from our mailing list should you so wish.
If you do not wish to receive any marketing material from us or be entered on our mailing list, please contact unsubscribe@ banksgroup.com.au
We reserve the right to modify the information, collate, edit or track personal information in order to improve our services to you or if required by law.
Security, quality and accuracy of information
We endeavour to keep your personal information up to date and accurate, however you must let us know if there are any details which you may have accidentally recorded incorrectly in an email or online form. We will endeavour to correct your personal information within three (3) business days of receiving a written request from you.
Whilst we will take all due care in protecting the security, confidentiality and privacy of the information submitted by you, we cannot guarantee that our systems will be completely free from third party interception or damage to information transmitted by email which is caused by viruses.
Banks Group employs ‘Virtual Cabinet Document Portal’ software for publishing, accessing and storing files. When installing and registering the product, personal information may be provided to our overseas subsidiary in the UK in order to obtain the licence key or other access credentials for you to be able to use the product. The portal is hosted on servers in secure data centres in the UK managed by third party suppliers. As a consequence documents accessed using the portal will also be hosted on these servers in the UK. For more information on The Virtual Cabinet software please click here.
Use of your information outside Australia
As part of your contract with us, we may need to transfer some of your personal information to one of our international affiliates. We will use reasonable endeavours to ensure that the recipient jurisdiction has in place a similar regime which recognises your right to privacy. All our international affiliates have privacy statements which comply with the legal requirements of their jurisdiction.
Links to other sites
We may from time to time provide links to other sites of interest, however we make no warranties or representations as to the quality, currency and accuracy of information on any other site which we provide a link to. We encourage you however to view the terms and conditions of use, privacy policies and security statements on those sites.
Your right to access and amend information about you
If you have submitted details about yourself to us, you are entitled to access the information which is subsequently handled by us within our organisation. There are exceptional circumstances where access to your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise.
If you would like access your personal information, please submit your request to firstname.lastname@example.org outlining the documents or information you require. We will endeavour to respond to your query within three (3) business days of receiving a written request.
We encourage you to contact us to update any of your details or to correct any inaccuracies which may have been inadvertently recorded by us.
If you are unhappy with any aspect of the way your personal information has been collected or handled by us, please do not hesitate to contact us at email@example.com. Please let us know if you have any queries in relation to any aspects of the above statement at firstname.lastname@example.org